Refund policy

Last Updated: 01/08/26

Thank you for shopping with Eudolux . We value your satisfaction and are committed to providing quality products.
If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In such cases, please contact us within 30 days of delivery at sales@eudoux.com with your order number and clear photos of the issue.

Eligibility for Returns

To be eligible for a return, the item(s) must meet the following conditions:

The item(s) should unused, unworn, and in the same condition as when received by you.
It must be in its original packaging.
You must provide proof of purchase or your order number.

Non-returnable Items

Gift cards
Beauty or personal care items
Underwear, swimwear, or intimate apparel (for hygiene reasons)

Please inspect your order upon receipt. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at sales@eudoux.com with your order number and clear photos/videos of the issue. We will evaluate the issue and send a replacement or issue a full refund at no extra cost to you.

Return and Refund Process:

To start a return, please contact our support team at sales@eudoux.com.

Once your return request is approved, we will provide you with the exact return shipping address and instructions.
Items sent back to us without first requesting a return will not be accepted.
Unless the item arrived damaged or incorrect, customers are responsible for paying their own return shipping fees. Shipping costs are non-refundable.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved and a refund is granted:

Refunds will be processed to your original payment method.
It may take 5-10 business days for the refund to reflect back to your original payment method, depending on your bank or credit card provider.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return request is approved and the returned item is received, you can make a separate purchase for the new item.